At Kiddocastle, we want you to be completely satisfied with your purchase. If something is not right, we are here to help.

Return Window

You have 30 days from the date you receive your order to request a return.

Return Eligibility

To qualify for a return, items must be:

• Unused and in original condition
• Complete with original tags attached
• In original packaging with proof of purchase

How to Start a Return

Email us at customer.services@kiddocastle.com with your order number and reason for return. Returns sent without prior approval will not be accepted.

Return Process

Once your return is approved:

• You will receive a return shipping label
• We will provide instructions on where and how to send your package

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately and we will resolve the issue as a priority.

Non-Returnable Items

We do not accept returns for:

• Perishable goods
• Custom or personalised items
• Personal care products
• Hazardous materials
• Sale items and gift cards

Exchanges

The fastest way to exchange an item is to return the original and place a new order once the return has been accepted.

EU 14-Day Cooling-Off Period

If you are located in the European Union, you have the right to cancel or return your order within 14 days without providing a reason. Items must be unused and in their original packaging.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 15 business days. If you have not received your refund after this period, please contact us at customer.services@kiddocastle.com.