Welcome to the Kiddocastle Help Centre. Find answers to our most commonly asked questions below. If you need further assistance, our team is always happy to help.

Shipping and Delivery

When will my order ship?
Orders are typically processed within 1 to 3 business days. You will receive a shipping confirmation with tracking details once your order is on its way.

How long does delivery take?
Delivery times vary by destination and generally range from 7 to 15 business days. US orders ship free. International standard shipping is $10.00 flat rate, with free international shipping on orders over $200.

Do you ship internationally?
Yes. We currently ship to the United States, United Kingdom, Canada, Australia, and GCC countries. More destinations are being added as we grow.

Returns and Refunds

What is your return policy?
We offer returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging.

How do I start a return?
Email us at customer.services@kiddocastle.com with your order number and we will guide you through the process step by step.

Who covers return shipping costs?
Return shipping is the responsibility of the customer, unless the item received was damaged or incorrect.

Orders and Payments

What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and other major payment providers through our secure checkout.

Can I cancel or amend my order?
If your order has not yet shipped, we will do our best to accommodate your request. Please contact us as soon as possible at customer.services@kiddocastle.com.

Why was my payment declined?
Please verify your card details and billing address, or try an alternative payment method. If the issue continues, contact us and we will assist you.

Products and Stock

How do I know if a product is in stock?
Each product page displays current availability. If an item is out of stock, you may sign up to be notified when it becomes available again.

Are your toys safe for children?
We choose every product with safety and age-appropriateness in mind, and we show the recommended age and any safety notes on each product page. Please always follow the age guidance and supervise young children during play.

Gifting and Discounts

Can I send a gift directly to a recipient?
Absolutely. Simply enter the recipient's shipping address at checkout. We do not include pricing or invoices inside our packages.

Are there any discount codes available?
New customers receive 10% off their first order using code FIRSTORDER10. Subscribe to our newsletter for exclusive offers, seasonal promotions, and early access to sales.

Still Need Help?

Contact our support team:
Email: customer.services@kiddocastle.com
Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT)