Shipping policy

📦 Shipping Policy

Thank you for shopping at Kiddocastle.com!

We aim to deliver joy and imagination to every doorstep. Below is everything you need to know about how we ship your magical items.

📍 Where We Ship

We currently ship to the USA & United Kingdom and selected international countries. If you’re unsure whether we ship to your location, feel free to reach out at:
📧 customer.services@kiddocastle.com

⏱ Processing Time

All orders are processed within 3-5 business days after payment is confirmed. You will receive an email confirmation with a tracking number once your order is dispatched.

🚚 Estimated Delivery Times

Destination	Estimated Delivery Time
UK&USA	5–12 business days
Europe	7–14 business days
International	10–20 business days

Please note: Delivery times may vary due to customs clearance or courier delays beyond our control.

💸 Shipping Fees

Shipping costs are calculated at checkout based on your location and the items in your cart. We occasionally offer free shipping promotions—subscribe to our newsletter to stay updated!

📦 Tracking Your Order

Once your order is shipped, you’ll receive a tracking link via email. You can also use our Track Your Order page to follow your package in real-time.

❗ Delays & Missing Parcels

If your package hasn't arrived after the estimated delivery window, contact us at customer.services@kiddocastle.com and we’ll assist you in tracking or replacing it.