Cancellation policy
This policy explains how to cancel an order that uses a special purchase option at KIDDOCASTLE. Purchase options include subscriptions, pre-orders, and orders where you pay later or in parts.
Subscriptions
- You can cancel a subscription at any time from your account, or by emailing us.
- To stop the next order, cancel at least 3 business days before your next billing date. If you cancel after that, the next order may already be charged and shipped.
- Cancelling stops all future orders and charges. Orders that have already been charged follow our normal Returns & Refunds policy.
- There is no cancellation fee.
Pre-orders
- You can cancel a pre-order at any time before it ships.
- If you paid in full, we will refund the full amount to your original payment method.
- If you paid a deposit, we will refund the deposit in full.
- After a pre-order ships, you cannot cancel it, but you can return it under our Returns & Refunds policy.
Pay later or pay in parts
- You can cancel before your order ships. We will cancel any payments still due and refund any amount you have already paid.
- After your order ships, our normal Returns & Refunds policy applies.
How to cancel
Email us at customer.services@kiddocastle.com with your order number and the words “Cancel purchase option”. We reply within 24 hours on working days (Monday to Friday, 9am to 5pm UK time) and will confirm your cancellation by email.
Refunds
Approved refunds are made to your original payment method within 15 business days. Your bank may need a few extra days to show the refund.
EU customers
If you live in the EU, you also have a 14-day cooling-off period to cancel your order, in line with EU consumer law.
Contact
Kiddocastle Ltd, Company no. 16468956
Email: customer.services@kiddocastle.com